Privacy Policy

1. Introduction

Dialio ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our international calling service.

2. Information We Collect

2.1 Account Information

• Email address
• Password (encrypted)
• Payment information (processed securely by Stripe)

2.2 Call Records

• Phone numbers called
• Call duration
• Call timestamps
• Call status (completed, failed, etc.)
• Cost of calls

Note: We do NOT record or store the audio content of your calls.

2.3 Technical Information

• IP address
• Browser type and version
• Device information
• Usage data and analytics

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our calling service
• Process payments and manage your account
• Send service-related communications
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Improve our service

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call records are retained for a reasonable period to comply with legal requirements and for billing purposes. You may request deletion of your account and associated data by contacting us.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our service (e.g., Twilio for calling, Stripe for payments)
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, privacy, safety, or property
• Law Enforcement: In response to valid legal requests from law enforcement agencies

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

To exercise these rights, please contact us at privacy@dialio.co.

8. Cookies

We use essential cookies to maintain your session and provide basic functionality. These cookies are necessary for the service to work properly.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@dialio.co